Return and refund Policy
Thank you for shopping at JC-Skin Care. We're committed to providing you with high-quality products and an exceptional shopping experience. In the event that you need to return an item, please review our return and refund policy below to understand the process.
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Acceptance of Returns:
We gladly accept returns within 14 days from the date of delivery. If 14 days have passed since the delivery date, unfortunately, we will not be able to process your return.
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Return Method:
To initiate a return, please follow these steps:
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Contact our customer service team at contact.JC.skincare@gmail.com to request a return authorization.
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Once your return is authorized, you will receive instructions on how to proceed with the return.
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Package the item securely in its original packaging along with any accessories or documents that were included.
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Mail the package to the address provided by our customer service team.
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Item Condition:
To be eligible for a return, the item must be in new and unused condition. It should be returned in its original packaging, complete with all accessories and accompanying materials.
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Restocking Fee: Free
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Return Shipping Fee
You will not be charged any return shipping fee for eligible returns within the 14-day return window. We cover the cost of return shipping to ensure that you have a smooth and enjoyable shopping experience with us.
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Refund Process:
Once we receive your returned item and complete the necessary inspection, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and the full amount will be credited back to your original payment method. Please allow some time for the refund to reflect, depending on your financial institution.
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Contact Us:
Email Address: contact.jc.skincare@gmail.com
Address:718 W Front St, Plainfield - NJ 07060
Mobile Number: +17579815025
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We are dedicated to assisting you and making your return experience as seamless as possible.
Thank you for shopping at www.jc-skincare.com. Your satisfaction is of utmost importance to us, and we look forward to serving you again in the future.
Sincerely,
The JC-Skin Care Team